Alignment
SureAlign workflow, calibration procedures, report tools and QR Remote support where configured.
Support · Service workflow
From first report to resolution.
A structured support process helps workshops and distributors communicate clearly, identify the correct configuration and resolve issues efficiently.
- 01
Collect
Model, serial number, photographs, symptoms and relevant software screenshots.
- 02
Review
Confirm the configuration, recent changes and installation conditions.
- 03
Diagnose
Use built-in diagnostics, calibration status and approved service checks.
- 04
Resolve
Apply adjustment, component replacement, software guidance or focused training.
- 05
Record
Document the resolution for future distributor and workshop support.
Built-in serviceability
Service tools should reduce barriers.
Where practical, TreadPlus products keep configuration, diagnostics, calibration and maintenance access inside the equipment workflow.
Inspection
TireMetric configuration, calibration, diagnostics, reporting and integration readiness.
Regional partners
Training material and escalation paths for authorized first-line support.
Start a support case
Provide the facts needed for diagnosis.
Use the parts page checklist before sending the first message to TreadPlus or your regional support partner.